IT & Help Desk Software Solutions

  1. Help Desk Support Software Solution

    Put customer service at the heart of your company.

    Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.

    • For agents

      Agents have the right tools to be more productive.

    • For managers

      Managers are equipped to make the right decisions.

    • For customers

      Customers find timely help within an arm’s length.

    Focus on tickets that need your attention right away. Everything else can wait. No, really! 

    Put a face to every ticket. Understand a customer’s history of interactions and respond with more clarity.

    Compose a response, include solution articles with one click, update a field, ask for approval. Do all this and more from a single screen.

    Tag colleagues in tickets, ask questions, give answers, and collaborate like never before. Across the world is just across the desk.

    Give customers the gift of convenience. Help them across email, phone, chat, social media and more.

    Your Desk. In the palm of your hand.

    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

    Also available in Andriod and IPhone Apps

    Features

    • Ticketing System
    • Call Center Software
    • Social Support Software
    • Agent Productivity
    • Knowledge Base and Forums
    • Company-wide Collaboration
    • Reporting and Insights
    • Help Desk Essentials

    Cover all your bases.From increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

     

    • Close tickets. Open happiness.

      Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

    • Don’t improvize. Improve.

      With Zoho Desk, identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.

    • One company. One team.

      Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

    • Convenience is key.

      When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

    • Self-help is the best help.

      Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

    • Your help desk, truly yours.

      Zoho Desk understands the uniqueness of your business, and allows you to customize extensively and integrate it with other apps.

    USE THE QUOTE FORM BELOW TO CONTACT US ABOUT YOUR PROJECT

  2. Remote Support Software Solution

    Instant Remote Support. Unattended Remote Access.

    Support remote customers quickly through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote computers effortlessly. Completely secure and reliable.

    Free Remote Support and Remote Access Software | Zoho Assist

    Be it accessing remote desktop of your customers or sharing your screen or managing unattended computers, here is your one-stop solution. Get started today with one of the industry’s most secure, reliable and affordable remote support software.

     

    Free Remote Support and Remote Access Software | Zoho Assist

    We’re super excited to support #iOS11 from day one. That’s not all. Here is the brand new Customer app that enables anyone from anywhere to join your remote support sessions instantly and allows you to assist them like never beforre.

    Outsourced IT & MSP Support

    Support your clients located across the world with ease. Manage remote computers efficiently and improve customer satisfaction.

    Customer Support

    Connect to remote computers of your business product customers. Troubleshoot in no time and ensure customer happiness.

    IT Help Desks

    Empower your IT help desk to access remote computers anytime. Speed up resolution time and deliver outstanding service.

     

    Connect Remotely. Save time and money.

    On-demand Support

    Support any remote customer through ad-hoc or on-demand remote session. It requires no prior installation. Your invitee can join the session through email invite or website easily.

    Customer widget

    Get your customer widget and embed it on your website or blog. It enables your customers to join your remote session easily through the widget.

    Unattended access

    Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Both Windows and Mac are supported.

    Reboot and reconnect

    Reboot any remote computer with a single click and reconnect to the session without losing control. You can reboot in safe mode

    File transfer

    Send updates or patches or any type of file to your remote customer’s computer quickly during the session. You can also receive files at the same time.

    Multiple Monitor Support

    Navigate between any number of monitors connected to the remote computer. Automatically detects active monitors in use.

    Instant Remote Support

    On-demand or instant remote support sessions are much needed when your remote customers prefer attended sessions and if you support customers regularly across different networks.

    Seamless and Clutter-Free

    Unattended Remote Access

    Unattended access or unattended remote access helps you manage computers located anywhere even without the remote customer present at the other end. It works on both Windows and Mac and comes with multiple deployment options.

    Simple and Secure

    Zoho Assist is completely web-based with no prior installation required at any end. You can connect to any computer both inside any outside your local network. It traverses major web proxies, firewalls, and shielded with industry standard security.

    Simple and Secure
    Customize and Manage Easily

    Customize and Manage

    Zoho Assist helps you add and manage your technicians easily. It’s no sweat to rebrand your account, embed a customer widget to your website for your customers to join sessions easily, get detailed reports of the sessions and maintain your brand identity.

    Support your remote customers wherever you are.

    Whether you are on a holiday or travel or working from home, managing unattended computers or running a remote support session is as easy as it is from a desktop. Simply tap your mobile app and make a difference.

    Remote Support - On the Go!
    USE THE QUOTE FORM BELOW TO CONTACT US ABOUT YOUR PROJECT